Return & Refund Policy
Due to the nature of fragrance products and hygiene standards, Attarfy maintains a strict return policy.
1. Eligibility for Returns
Returns are accepted only if all of the following conditions are met:
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Return request is made within 7 days of delivery
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Product is unused, unopened, and in original sealed packaging
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Original invoice or proof of purchase is provided
Opened or used perfumes are not eligible for return under any circumstances.
2. Non-Returnable Items
The following items are non-returnable:
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Opened or used products
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Customized or made-to-order items
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Discounted or clearance products
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Gift cards
3. Return Request Process
To initiate a return:
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Email support@attarfy.com with your order number and reason for return
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Our team will review your request within 2 business days
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If approved, return instructions will be provided
Unauthorized returns will not be accepted.
4. Return Shipping
Customers are responsible for return shipping costs unless the product received was defective or incorrect.
Returned items must be securely packaged to prevent damage during transit.
5. Refunds
Once the returned product is received and inspected:
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Refunds are processed within 5–7 business days
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Refunds are issued to the original payment method only
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Original shipping fees are non-refundable
Attarfy reserves the right to refuse refunds for items that do not meet return conditions.
6. Damaged or Incorrect Items
If you receive a damaged or incorrect product:
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Contact us within 48 hours of delivery
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Provide clear photos of the product and packaging
Eligible cases will be resolved through replacement or refund at our discretion.
7. Exchange Policy
Attarfy does not offer direct exchanges. Customers must return eligible items and place a new order separately.
8. Cancellation Policy
Orders can only be canceled before shipment. Once shipped, cancellations are not possible.
9. Contact Information
For all shipping, return, or refund inquiries, contact:
Email: support@attarfy.com
Phone: 833-561-0945